Returns Policy

  • Our customer service team is available between the hours of 9am to 5pm AEST Monday to Friday (excluding public holidays). We will endeavour to respond to your query within 24 hours
  • Please contact our customer service team via the Contact Us link below immediately if:
    • You changed your mind and wish to request a return
    • Your product was damaged during transit
    • You wish to make a warranty claim for any product you have purchased
    • You are not satisfied with any product that you have purchased 
  • Please note that you must comply with all returns instructions provided to you. All returns must be directed through customer service. Please do not return or post items before obtaining instructions from us. If you do, there is a risk that your returned item may not be identifiable and accepted. Applicable freight fees and a 20% restocking fee will be deducted from your refund in cases where you changed your mind about your purchase and wish to return the product. This also applies to orders cancelled while in transit.

Warranty Claim Process

  • To submit a warranty claim, please follow these steps:
    • Please contact our customer service team via the Contact Us link below for assistance
    • Please provide a full description of the issue(s) you are experiencing with your purchase. This service will require you to have a Facebook account. We have zero tolerance for abuse and any messages that are aggressive in nature will be blocked and unanswered
    • If the product is a non-electrical and/or non-battery operated device, we will require photographic evidence of the fault
    • If the problem is with an electrical or battery operated device, our Warranty team will require video evidence of the fault. A short clip will suffice, briefly showing/explaining the fault
    • Submitting your photos or video is easy. Simply take the photo or record the clip with your phone or tablet. In the Chat screen, click on the ‘Add Files’ icon (as shown below) and upload: 

    • Once your claim and video/photographic evidence is received, your case will be investigated. Please a minimum of 5 working days for a response and resolution. In some cases, we may require you to send the product back to our warehouse for further analysis
    • If your warranty claim is approved, a replacement part(s), an exchange or full refund will be offered. Please allow a minimum of 2 working days for this to be processed
    • Warranty periods vary depending on the type of product. Please refer to the product page for further information or contact us.

30 Day Change of Mind Guarantee

  • We offer a 30 Day Change of Mind (COM) Guarantee on eligible items, provided the below conditions are accepted:
    • We are informed about COM within 30 days of purchase
    • The product(s) are sealed, unused and they are in their original packaging
    • A 20% fee will apply for restocking, freight, logistics and administration
    • Please contact our customer service team via our Contact Us link to submit your request. This service will require you to have a Facebook account. We have zero tolerance for abuse and any messages that are aggressive in nature will be blocked and unanswered

Incorrect Details or Address Provided

  • If a package is undeliverable and/or returned to our warehouse due to an incorrect or incomplete shipping address provided by a customer, the customer will be responsible for the return shipping cost as well as the redelivery cost. We are not responsible for packages delivered incorrectly or lost due to incorrect or incomplete shipping information provided by the customer